How to Handle Grievances
Stakeholder engagement requires effective grievance management. When received and managed properly, complaints or grievances can have a significant positive impact on a project or the organization’s reputation. Complaints that escalate harm relationships and reputation, cause project delays and increase costs when trying to resolve.
A strong and trusted grievance mechanism is essential for proactively addressing issues and handling complaints as they arise.
In this live broadcast, learn from a stakeholder management expert about good grievance management practices.
Speakers
- Allison Hendricks, Stakeholder Relationship Expert and CEO @Simply Stakeholders.
Webinar Topics
- Why do you need a grievance management process?
- What does a good complaint management process look like?
- Common mistakes when handling grievances
- Steps to create a grievance management process
- Tips for best practices.
