A Guide to Effective Grievance Management

Refine your grievance management process with this guide, including real world case studies and a step-by-step framework.

Grievance management is important for organizations that need to handle complaints and issues from stakeholders and members of the public.

But to do that effectively, you need a properly functioning grievance mechanism. In other words, you must have a system that can handle stakeholder complaints and ensure they’re properly dealt with. 

This can help your organization be more transparent and credible. Plus, enable fairness for all parties, ensuring that each individual’s complaints are heard and considered so that they’re satisfied with the process, even when the outcome is less than optimal.

Want to improve your grievance management process? This eBook is an advanced guide that both stakeholder professionals and executives can follow. It covers the key components of an effective grievance management procedure and includes a sample framework you can follow and implement. Plus, three real-world examples of projects and organizations using good grievance management procedures.