Easily record your stakeholder complaints and issues in one centralized location. With complaints integrated with all your other stakeholder engagement data, you’ll have the history and context you need for fast, accurate responses.
Gather feedback on autopilot and make it easy for stakeholders to raise their concerns with you. Use Simply Stakeholders Forms to create a complaints register that you can publish on your own website. Each response is automatically saved in the system as a complaint and linked to the relevant stakeholder record, as well as issues automatically tagged. You can also enable automated workflows to help manage the response process.
Work as a team to manage grievances and track the progress of your issues or complaints. Stay on top of everything with automatic notifications, overdue notifications, tasks, progress tracking, and more.
Simply Stakeholders sets you up for success with a dedicated Customer Success Executive — right from the start. Get set with our Core Plan in as little as 2 weeks, and hit the ground running with hands-on support, training, and templates.
To get started with Simply Stakeholders, reach out to the team or request a personalized demo.
In Simply Stakeholders, create a new Complaint and add the required details, including communication method, date, confidentiality, assigned user, due date, priority, and any other custom fields for grievances. Enter or link further information such as the owner, stakeholder(s), tags, files, and the Interaction Manager who is responsible for the complaint.
Issue tags will be automatically applied to the complaint record, allowing you to analyze the key issues or themes of complaints. Add one or more follow up tasks and assign them to the relevant team member. Set up automatic notifications and reminders to ensure you meet KPIs for response and resolution times.
Set out any key steps in your formal grievance process in Custom Fields and mark them off as each one is completed. Monitor progress towards resolution via your Reports dashboard.
Programs
Address complaints effectively to comply with obligations and improve program quality, while boosting trust, accountability, and credibility.
Projects
Mitigate risks, meet contractual obligations, and increase stakeholder satisfaction with effective grievance management procedures.
