How to handle grievances?

Stakeholder engagement requires effective grievance management. When received and managed properly, complaints or grievances can have a significant positive impact on a project or the organization’s reputation. Complaints that escalate harm relationships and reputation, cause project delays and increase costs when trying to resolve. 

A strong and trusted grievance mechanism is essential for proactively addressing issues and handling complaints as they arise.  

In this live broadcast, learn from a stakeholder management expert about good grievance management practices.  

 The speaker:  

•  Allison Hendricks, Stakeholder Relationship Expert and CEO @Simply Stakeholders.   

 In this webinar, we covered:  

• Why do you need a grievance management process?  
• What does a good complaint management process look like?  
• Common mistakes when handling grievances  
• Steps to create a grievance management process  
• Tips for best practices.